NHS Friends and Family Test (FFT)

Last Updated: Tuesday, 10 March 2026

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	February 2026	January 2026	December 2025
1. Very Good	31	31	28
2. Good	6	4	4
3. Neither good nor poor	0	3	6
4. Poor	1	1	0
5. Very Poor	4	3	3
6 Don’t know	0	0	0
Summary Scores
Positive	88%	83%	78%
Negative	12%	10%	7
Neutral	0%	7%	15%

Comments received from FFT feedback

Below is a selection of comments that we have received in Friends and Family Test feedback:

• • 'The nurse was efficient, appointment on time,no problems.'
  • 'Staff were very polite and the nurse I saw was very helpful.'
  • Lovely friendly doctor who took the time to listen and put my mind at ease.'
  • Appointment with the nurse was on time, not rushed and all issues were dealt with. The reception staff were attentive and the practice is spotlessly clean and tidy.'

Improvements made from Friends and Family test feedback:

We have made a number of improvements from feedback that we have received:

• • You shared that you wanted better communication in relation to your GP Practice.  We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice.  You can view the latest edition here: netherleyhealthcentre.nhs.uk/media/t3vdobfx/december-patient-newsletter-netherley.pdf

  • You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice:  You can view the guide here: netherley-access-to-online-services.pdf