NHS Friends and Family Test (FFT)

Last Updated: Tuesday, 03 February 2026

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	January 2026	December 2025	November 2025
1 Extremely likely	31	28	32
2 Likely	4	4	5
3 Neither likely or unlikely	3	6	4
4 Unlikely	1	0	5
5 Extremely unlikely	3	3	3
6 Don’t know	0	0	0
Summary Scores
Positive	83%	78%	76%
Negative	10%	7	16%
Neutral	7%	15%	8%

Comments received from FFT feedback

Below is a selection of comments that we have received in Friends and Family Test feedback:

• • 'Good experience, was seen to on time, and the nurse was very kind, and made me feel at ease for my smear test.'
  • 'The receptionist dealt with me as soon as I arrived and I was only seated in the waiting room for 2 minutes when the nurse practitioner called me into the surgery. She was very polite and very thorough and I left feeling that I had been dealt with extremely well.'
  • 'The doctor was absolutely lovely, really listened to my concerns and was so lovely and got an action plan in place straight away.'
  • 'Helpful welcoming staff, providing professional advice and support.'
  • 'The doctor made me feel like I could open up and made me feel really relaxed and listened to everything I had to say.'

Improvements made from Friends and Family test feedback:

We have made a number of improvements from feedback that we have received:

• • You shared that you wanted better communication in relation to your GP Practice.  We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice.  You can view the latest edition here: netherleyhealthcentre.nhs.uk/media/t3vdobfx/december-patient-newsletter-netherley.pdf

  • You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice:  You can view the guide here: netherley-access-to-online-services.pdf